How We Work

to build success for everyone 

Our clients come to us when they need to fix, grow or stretch their people. Maybe that’s why you’re on our website now? Well, hopefully you get in touch with us, and, if you do, here’s what you can expect to happen:


First we diagnose…

Sometimes, you’ll already have an idea about what’s needed, and other times it’s not so clear. Whichever is the case, we’ve learned that it’s really important to conduct a short diagnosis (you wouldn’t trust a doctor who wrote you a prescription before – or without – checking a few vital signs, would you?!). This diagnostic can take the form of a structured conversation / interview, or it might involve some form of site-visit, survey, focus group, or assessment, depending on the situation. But we never over-complicate things – this diagnosis is there to serve YOU and improve the learning transfer and your overall return on investment. We also make sure that we are really clear on the finish line – i.e. what will constitute success for this intervention, and how will we know when we’ve achieved it?


Then we design…

Once we’ve completed an appropriate diagnosis, and are clear on your required (and desired) outcomes, we can decide on the best way to achieve them. Whether it’s training, consulting or coaching, all thrive solutions are carefully designed in collaboration with you. We bring lots of creativity and experience to the table, as well as a keen eye on value, because we like to develop long-term relationships built on mutual benefit.


And THEN we deliver.

Our solutions are built on a three-part combination of our own experience, scientifically proven methods and up-to-date research. This enables us to help your people achieve results and “make all the difference” to your organisation. Although our work is really important and makes a big difference, we don’t take it, or ourselves, too seriously, so you can also expect us to turn up with a sense of humour and fun! (Anyway, research tells us that people perform better when they’re enjoying themselves, so really, we’re just taking our own advice!)


But it doesn’t end there!

We’ve learned a lot about how to encourage and measure the application of learning after our training events. Sometimes this is as simple as a follow-up phone-call to chat about progress and answer questions, or sharing a useful piece of content to keep the concepts top-of-mind. For important subjects we complete more in-depth coaching or follow-up activities. With our eye on the latest research into how people learn, we’ve even learned how to “gamify” training follow up to make it more effective, social and self-directed. And, for those who want a measure of impact and Return on Investment, we are experienced in this too.