Conflict Mode Instrument 

tkiThe Thomas-Kilmann Conflict Mode Instrument (TKI) is a well-known and respected instrument used for conflict management. It consists of thirty pairs of statements. For each pair, the respondent must choose either the A or B item. Each pair of statements was specifically designed, through a multi-stage research process, to be equal in social desirability. The tool essentially identifies 5 different styles of conflict and which is their “preferred mode”:

1: Competing (assertive, uncooperative)

2: Avoiding (unassertive, uncooperative)

3: Accommodating (unassertive, cooperative)

4: Collaborating (assertive, cooperative)

5: Compromising (intermediate assertiveness and cooperativeness).

The individual learns about the most appropriate use for each conflict handling style and how to increase their comfort level with their less used styles.

Key benefits of the Thomas-Kilmann Conflict Mode Instrument are:

  • It delivers a pragmatic, situational approach to conflict resolution, change management, leadership development, improved employee relations and employee retention.
  • Explains conflict behaviours in five easy-to-understand modes
  • The facilitator can explore the area of “conflict” in a productive and safe way
  • It can be used as a stand alone tool by individuals, as a group or as part of a structured workshop.
  • The results are based on updated norms based on a revised sample closely reflecting gender, racial, ethnic, age and job-level diversity in the workplace.